/* ============================================================
   WhatsApp CRM Pro — UI v2
   Design system a token, light + dark mode automatica
   ============================================================ */

:root {
  /* Palette */
  --bg: #eef2f7;
  --bg-gradient: radial-gradient(1200px 600px at 85% -10%, rgba(16, 185, 129, 0.10), transparent 60%),
                 radial-gradient(900px 500px at -10% 110%, rgba(13, 148, 136, 0.08), transparent 55%);
  --surface: #ffffff;
  --surface-soft: #f7fafc;
  --surface-hover: #eef4f8;
  --text: #0b1220;
  --muted: #5b6b7f;
  --muted-light: #8fa0b3;
  --line: #e3e9f0;
  --line-strong: #cdd7e1;

  --primary: #0d9488;
  --primary-strong: #0f766e;
  --primary-soft: #d6f5ef;
  --primary-faint: rgba(13, 148, 136, 0.10);
  --primary-gradient: linear-gradient(135deg, #0d9488, #10b981);
  --on-primary: #ffffff;

  --blue: #2563eb;
  --blue-soft: rgba(37, 99, 235, 0.12);

  --warning: #d97706;
  --warning-soft: rgba(217, 119, 6, 0.14);

  --danger: #dc2626;
  --danger-soft: rgba(220, 38, 38, 0.12);

  --success: #059669;
  --success-soft: rgba(5, 150, 105, 0.12);

  /* Sidebar (scura in entrambi i temi) */
  --sidebar: #0e1726;
  --sidebar-soft: #16223a;
  --sidebar-line: rgba(255, 255, 255, 0.09);
  --sidebar-text: #f1f5f9;
  --sidebar-muted: #aab8c9;

  /* Chat */
  --chat-bg: #e9eef4;
  --bubble-user: #ffffff;
  --bubble-agent: #d9f6ee;
  --bubble-system: rgba(91, 107, 127, 0.10);

  /* Effetti */
  --shadow-lg: 0 24px 60px rgba(11, 18, 32, 0.16);
  --shadow-md: 0 12px 30px rgba(11, 18, 32, 0.10);
  --shadow-sm: 0 4px 14px rgba(11, 18, 32, 0.07);
  --ring: 0 0 0 3px rgba(13, 148, 136, 0.28);

  /* Raggi */
  --radius-xl: 24px;
  --radius-lg: 18px;
  --radius-md: 12px;
  --radius-sm: 9px;
  --radius-pill: 999px;

  /* Scala z-index centralizzata (UI-17) */
  --z-panel: 300;
  --z-badge: 350;
  --z-toast: 500;
  --z-modal: 1000;

  /* Transizioni */
  --t-fast: 0.16s ease;
  --t-med: 0.28s cubic-bezier(0.4, 0, 0.2, 1);
}

/* ---------- Dark mode automatica (UI-25) ---------- */
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0b1220;
    --bg-gradient: radial-gradient(1200px 600px at 85% -10%, rgba(16, 185, 129, 0.10), transparent 60%),
                   radial-gradient(900px 500px at -10% 110%, rgba(13, 148, 136, 0.07), transparent 55%);
    --surface: #131d31;
    --surface-soft: #182539;
    --surface-hover: #1e2c44;
    --text: #e8eef5;
    --muted: #9fb0c2;
    --muted-light: #748699;
    --line: #25344d;
    --line-strong: #33445f;

    --primary: #14b8a6;
    --primary-strong: #0d9488;
    --primary-soft: rgba(20, 184, 166, 0.16);
    --primary-faint: rgba(20, 184, 166, 0.10);
    --on-primary: #06241f;

    --warning: #f59e0b;
    --danger: #f87171;
    --success: #34d399;

    --sidebar: #0a111e;
    --sidebar-soft: #121d31;

    --chat-bg: #0e1828;
    --bubble-user: #1a2740;
    --bubble-agent: #11362f;
    --bubble-system: rgba(159, 176, 194, 0.12);

    --shadow-lg: 0 24px 60px rgba(0, 0, 0, 0.5);
    --shadow-md: 0 12px 30px rgba(0, 0, 0, 0.4);
    --shadow-sm: 0 4px 14px rgba(0, 0, 0, 0.3);
  }
}

/* ---------- Reset ---------- */
* { box-sizing: border-box; }

html, body {
  width: 100%;
  height: 100%;
  margin: 0;
}

body {
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  background: var(--bg);
  background-image: var(--bg-gradient);
  color: var(--text);
  overflow: hidden;
  font-size: 15px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

h1, h2, h3, h4, p { margin: 0; }
button { font-family: inherit; }
.hidden { display: none !important; }

/* Scrollbar custom */
::-webkit-scrollbar { width: 9px; height: 9px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb {
  background: var(--line-strong);
  border-radius: var(--radius-pill);
}
::-webkit-scrollbar-thumb:hover { background: var(--muted-light); }

/* Focus visibile (accessibilità) */
:focus-visible {
  outline: none;
  box-shadow: var(--ring);
  border-radius: var(--radius-sm);
}

/* ---------- Tipografia comune ---------- */
.eyebrow {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--primary);
}

/* ============================================================
   BOTTONI
   ============================================================ */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  border: 1px solid transparent;
  border-radius: var(--radius-md);
  padding: 10px 18px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: transform var(--t-fast), box-shadow var(--t-fast), background var(--t-fast), color var(--t-fast), border-color var(--t-fast);
  user-select: none;
  white-space: nowrap;
}

.btn:active { transform: translateY(1px) scale(0.99); }
.btn:disabled { opacity: 0.55; cursor: not-allowed; transform: none; }

.btn-primary {
  background: var(--primary-gradient);
  color: #ffffff;
  box-shadow: 0 6px 18px rgba(13, 148, 136, 0.35);
}
.btn-primary:hover:not(:disabled) { filter: brightness(1.07); box-shadow: 0 8px 22px rgba(13, 148, 136, 0.45); }

.btn-soft {
  background: var(--primary-soft);
  color: var(--primary-strong);
}
.btn-soft:hover:not(:disabled) { background: var(--primary-faint); border-color: var(--primary); }

.btn-outline {
  background: transparent;
  color: var(--text);
  border-color: var(--line-strong);
}
.btn-outline:hover:not(:disabled) { border-color: var(--primary); color: var(--primary-strong); }

.btn-ghost {
  background: rgba(255, 255, 255, 0.06);
  color: var(--sidebar-muted);
  border-color: var(--sidebar-line);
}
.btn-ghost:hover:not(:disabled) { color: var(--sidebar-text); background: rgba(255, 255, 255, 0.12); }

.btn-warning {
  background: var(--warning-soft);
  color: var(--warning);
  border-color: rgba(217, 119, 6, 0.3);
}
.btn-warning:hover:not(:disabled) { background: var(--warning); color: #fff; }

.btn-danger {
  background: var(--danger-soft);
  color: var(--danger);
  border-color: rgba(220, 38, 38, 0.3);
}
.btn-danger:hover:not(:disabled) { background: var(--danger); color: #fff; }

.btn-full { width: 100%; }
.btn-small { padding: 7px 12px; font-size: 12.5px; border-radius: var(--radius-sm); }

.btn-icon {
  width: 42px;
  height: 42px;
  padding: 0;
  border-radius: var(--radius-md);
  background: var(--surface-soft);
  border-color: var(--line);
  color: var(--muted);
  font-size: 19px;
  flex-shrink: 0;
}
.btn-icon:hover:not(:disabled) { color: var(--primary-strong); border-color: var(--primary); }
.btn-icon.uploading { font-size: 11px; font-weight: 700; color: var(--primary-strong); }

.link-button {
  background: none;
  border: none;
  color: var(--primary);
  font-size: 13px;
  cursor: pointer;
  padding: 6px 0;
  text-decoration: underline;
  text-underline-offset: 3px;
}
.link-button:hover { color: var(--primary-strong); }

/* ============================================================
   LOGIN
   ============================================================ */
.login-screen {
  height: 100dvh;
  display: grid;
  place-items: center;
  padding: 24px;
  background:
    radial-gradient(900px 500px at 80% 0%, rgba(16, 185, 129, 0.18), transparent 60%),
    radial-gradient(800px 500px at 0% 100%, rgba(13, 148, 136, 0.14), transparent 55%),
    var(--bg);
}

.login-card {
  width: min(430px, 100%);
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-xl);
  padding: 36px;
  box-shadow: var(--shadow-lg);
  animation: rise var(--t-med) both;
}

.login-brand {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-bottom: 18px;
}

.login-brand h1 { font-size: 22px; letter-spacing: -0.02em; }

.brand-mark {
  width: 52px;
  height: 52px;
  display: grid;
  place-items: center;
  border-radius: 16px;
  background: var(--primary-gradient);
  color: #fff;
  font-weight: 800;
  font-size: 15px;
  letter-spacing: 0.04em;
  box-shadow: 0 8px 20px rgba(13, 148, 136, 0.4);
  flex-shrink: 0;
}
.brand-mark.small { width: 42px; height: 42px; border-radius: 13px; font-size: 13px; }

/* Marchio con logo immagine (FTS): badge bianco con altezza fissa del logo */
.brand-mark.logo { width: auto; height: auto; min-width: 0; background: #fff; padding: 6px 10px; border-radius: 14px; box-shadow: 0 8px 20px rgba(15, 23, 42, 0.12); }
.brand-mark.logo img { display: block; height: 34px; width: auto; max-width: 140px; object-fit: contain; }
.brand-mark.small.logo { padding: 5px 8px; border-radius: 11px; }
.brand-mark.small.logo img { height: 22px; max-width: 92px; }

/* Etichette categoria (tag) nelle righe chat */
.tag-chip { display: inline-block; font-size: 10.5px; font-weight: 700; padding: 2px 8px; border-radius: 999px; letter-spacing: .02em; white-space: nowrap; }
.tag-chip.tag-commerciale { background: #dcfce7; color: #15803d; }
.tag-chip.tag-qualita { background: #ffedd5; color: #c2410c; }

/* Dropdown reparto nella barra azioni della chat */
.dept-select { background: #0f1e2e; color: #cbd5e1; border: 1px solid rgba(148, 163, 184, 0.28); border-radius: 9px; padding: 7px 9px; font-size: 12.5px; cursor: pointer; max-width: 170px; }
.dept-select:hover { border-color: rgba(148, 163, 184, 0.55); }

.login-copy { color: var(--muted); font-size: 14px; margin-bottom: 22px; }

.login-form { display: flex; flex-direction: column; gap: 7px; }

.login-form label {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--muted);
  margin-top: 8px;
}

.login-form input {
  background: var(--surface-soft);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 12px 14px;
  font-size: 15px;
  color: var(--text);
  transition: border-color var(--t-fast), box-shadow var(--t-fast);
}
.login-form input:focus { outline: none; border-color: var(--primary); box-shadow: var(--ring); }

.login-form .btn-primary { margin-top: 16px; padding: 13px; }

.form-error {
  color: var(--danger);
  font-size: 13px;
  min-height: 18px;
  font-weight: 500;
}

.login-footer {
  margin-top: 20px;
  font-size: 12px;
  color: var(--muted-light);
  text-align: center;
}

/* ============================================================
   LAYOUT APP
   ============================================================ */
.app-shell {
  display: flex;
  height: 100dvh;
  overflow: hidden;
}

/* ---------- SIDEBAR ---------- */
.sidebar {
  width: 370px;
  min-width: 300px;
  background: var(--sidebar);
  color: var(--sidebar-text);
  display: flex;
  flex-direction: column;
  border-right: 1px solid var(--sidebar-line);
  flex-shrink: 0;
}

.sidebar-top { padding: 20px 18px 12px; }

.brand-row {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 18px;
}
.brand-row h2 { font-size: 16.5px; letter-spacing: -0.01em; }
.brand-row span { font-size: 12px; color: var(--sidebar-muted); }

.sidebar-tabs {
  display: flex;
  gap: 6px;
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid var(--sidebar-line);
  border-radius: var(--radius-md);
  padding: 5px;
}

.tab {
  flex: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  background: transparent;
  border: none;
  border-radius: var(--radius-sm);
  color: #e3eaf2; /* contrasto AA su sidebar scura (UI-05) */
  font-size: 13px;
  font-weight: 600;
  padding: 9px 8px;
  cursor: pointer;
  transition: background var(--t-fast), color var(--t-fast);
}
.tab:hover { background: rgba(255, 255, 255, 0.08); color: #ffffff; }
.tab.active {
  background: var(--primary-gradient);
  color: #ffffff;
  box-shadow: 0 4px 12px rgba(13, 148, 136, 0.4);
}

.tab-badge {
  display: inline-grid;
  place-items: center;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: var(--radius-pill);
  background: var(--danger);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
}

/* Filtri */
.filter-panel {
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 4px 18px 12px;
}

.search-input,
.select-input {
  width: 100%;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid var(--sidebar-line);
  border-radius: var(--radius-md);
  color: var(--sidebar-text);
  padding: 10px 13px;
  font-size: 13.5px;
  transition: border-color var(--t-fast), box-shadow var(--t-fast);
}
.search-input::placeholder { color: var(--sidebar-muted); }
.search-input:focus,
.select-input:focus { outline: none; border-color: var(--primary); box-shadow: var(--ring); }
.select-input option { background: var(--sidebar-soft); color: var(--sidebar-text); }

/* Liste sidebar */
.list {
  flex: 1;
  overflow-y: auto;
  padding: 4px 14px 14px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.list-action { padding: 2px 4px 6px; }

.empty-list {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  text-align: center;
  color: var(--sidebar-muted);
  font-size: 13.5px;
  padding: 36px 16px;
}
.empty-list small { color: var(--sidebar-muted); opacity: 0.8; }

/* Card chat (lista) */
.chat-item {
  width: 100%;
  text-align: left;
  background: rgba(255, 255, 255, 0.045);
  border: 1px solid var(--sidebar-line);
  border-left: 3px solid transparent;
  border-radius: var(--radius-lg);
  padding: 13px 14px;
  color: var(--sidebar-text);
  cursor: pointer;
  transition: background var(--t-fast), border-color var(--t-fast), transform var(--t-fast);
}
.chat-item:hover { background: rgba(255, 255, 255, 0.09); transform: translateX(2px); }
.chat-item.active {
  background: var(--primary-faint);
  border-color: var(--primary);
}

/* Non letto: glow + pulse (UI-13) */
.chat-item.unread {
  border-left-color: var(--primary);
  animation: pulse-unread 2.4s ease-in-out infinite;
}
@keyframes pulse-unread {
  0%, 100% { background: rgba(255, 255, 255, 0.045); }
  50% { background: rgba(16, 185, 129, 0.13); }
}

.chat-item.sla-danger { border-left-color: var(--danger); }
.chat-item.sla-warning { border-left-color: var(--warning); }

.chat-item-head {
  display: flex;
  align-items: center;
  gap: 7px;
  flex-wrap: wrap;
  margin-bottom: 4px;
}
.chat-item-head strong {
  font-size: 14px;
  flex: 1;
  min-width: 80px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chat-item-meta {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  font-size: 11.5px;
  color: var(--sidebar-muted);
  margin-bottom: 5px;
}

.chat-item p {
  font-size: 12.5px;
  color: var(--sidebar-muted);
  overflow: hidden;
  text-overflow: ellipsis;
  display: -webkit-box;
  -webkit-line-clamp: 1;
  -webkit-box-orient: vertical;
  margin-bottom: 7px;
}

.chat-item-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  flex-wrap: wrap;
  font-size: 11px;
  color: var(--sidebar-muted);
}

/* Pill di stato */
.status-pill,
.workflow-pill,
.sla-pill,
.priority {
  display: inline-flex;
  align-items: center;
  border-radius: var(--radius-pill);
  padding: 2.5px 9px;
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: 0.03em;
  text-transform: uppercase;
}

.status-pill.human { background: var(--success-soft); color: var(--success); }
.status-pill.bot { background: var(--blue-soft); color: #7eb1ff; }

.workflow-pill {
  background: rgba(255, 255, 255, 0.09);
  color: var(--sidebar-muted);
}

.sla-pill.sla-ok { background: var(--success-soft); color: var(--success); }
.sla-pill.sla-warning { background: var(--warning-soft); color: var(--warning); }
.sla-pill.sla-danger { background: var(--danger-soft); color: var(--danger); }

.priority.low { background: var(--blue-soft); color: #7eb1ff; }
.priority.high { background: var(--warning-soft); color: var(--warning); }
.priority.urgent { background: var(--danger-soft); color: var(--danger); }

/* Rubrica */
.contact-card {
  width: 100%;
  display: flex;
  align-items: center;
  gap: 12px;
  text-align: left;
  background: rgba(255, 255, 255, 0.045);
  border: 1px solid var(--sidebar-line);
  border-radius: var(--radius-lg);
  padding: 12px 14px;
  color: var(--sidebar-text);
  cursor: pointer;
  transition: background var(--t-fast), border-color var(--t-fast), transform var(--t-fast);
}
.contact-card:hover { background: rgba(255, 255, 255, 0.09); transform: translateX(2px); }
.contact-card.active { background: var(--primary-faint); border-color: var(--primary); }

.contact-card-avatar {
  width: 42px;
  height: 42px;
  display: grid;
  place-items: center;
  border-radius: var(--radius-md);
  background: var(--primary-gradient);
  color: #fff;
  font-weight: 700;
  font-size: 14px;
  flex-shrink: 0;
}

.contact-card-main { flex: 1; min-width: 0; }

.contact-card-head {
  display: flex;
  flex-direction: column;
  margin-bottom: 3px;
}
.contact-card-head strong { font-size: 14px; }
.contact-card-head span { font-size: 12px; color: var(--sidebar-muted); }

.contact-card-details {
  display: flex;
  flex-wrap: wrap;
  gap: 4px 10px;
  font-size: 11.5px;
  color: var(--sidebar-muted);
}

.contact-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
  margin-top: 6px;
}
.contact-tags em {
  font-style: normal;
  font-size: 10.5px;
  background: var(--primary-faint);
  color: var(--primary);
  border-radius: var(--radius-pill);
  padding: 2px 8px;
}

.contact-card-arrow { color: var(--sidebar-muted); font-size: 18px; }

/* Team (sidebar) */
.team-row {
  display: flex;
  flex-direction: column;
  gap: 9px;
  background: rgba(255, 255, 255, 0.045);
  border: 1px solid var(--sidebar-line);
  border-radius: var(--radius-lg);
  padding: 13px 14px;
}
.team-row.reset-requested { border-color: var(--warning); }

.team-info strong { font-size: 14px; display: block; }
.team-info span { font-size: 12px; color: var(--sidebar-muted); }

.team-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
  margin-top: 5px;
}

.request-badge {
  font-style: normal;
  font-size: 10.5px;
  font-weight: 700;
  border-radius: var(--radius-pill);
  padding: 2.5px 9px;
  background: var(--warning-soft);
  color: var(--warning);
}
.request-badge.admin { background: var(--blue-soft); color: #7eb1ff; }
.request-badge.warning { background: var(--warning-soft); color: var(--warning); }
.request-badge.danger { background: var(--danger-soft); color: var(--danger); }

.team-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}
.locked { font-size: 11.5px; color: var(--sidebar-muted); }

/* Utente connesso */
.sidebar-user {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 14px 18px;
  border-top: 1px solid var(--sidebar-line);
  background: var(--sidebar-soft);
}
.sidebar-user span { display: block; font-size: 11px; color: var(--sidebar-muted); }
.sidebar-user strong { font-size: 13.5px; }
.account-warning {
  display: block;
  font-style: normal;
  font-size: 11px;
  color: var(--warning);
  margin-top: 2px;
}
.sidebar-user-actions { display: flex; gap: 7px; }

/* ---------- MAIN ---------- */
.main-view {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-width: 0;
  overflow: hidden;
}

.top-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 18px 26px 14px;
  flex-wrap: wrap;
}
.top-bar h1 { font-size: 21px; letter-spacing: -0.02em; }

.stats-row {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.stat-card {
  display: flex;
  flex-direction: column;
  align-items: center;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 8px 18px;
  box-shadow: var(--shadow-sm);
  min-width: 84px;
}
.stat-card span {
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--muted);
}
.stat-card strong { font-size: 19px; color: var(--primary-strong); }

/* Stato vuoto */
.empty-state {
  flex: 1;
  display: grid;
  place-items: center;
  padding: 24px;
}

.empty-card {
  text-align: center;
  max-width: 420px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-xl);
  padding: 44px 36px;
  box-shadow: var(--shadow-md);
  animation: rise var(--t-med) both;
}
.empty-card h2 { font-size: 19px; margin: 16px 0 8px; }
.empty-card p { color: var(--muted); font-size: 14px; }

.empty-icon {
  width: 64px;
  height: 64px;
  margin: 0 auto;
  display: grid;
  place-items: center;
  border-radius: 20px;
  background: var(--primary-gradient);
  color: #fff;
  font-weight: 800;
  font-size: 18px;
  box-shadow: 0 10px 26px rgba(13, 148, 136, 0.4);
}

/* ============================================================
   CHAT
   ============================================================ */
.chat-area {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
  margin: 0 22px 18px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-xl);
  box-shadow: var(--shadow-md);
  overflow: hidden;
  position: relative; /* per il badge nuovi messaggi */
}

.chat-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  padding: 16px 22px;
  border-bottom: 1px solid var(--line);
  background: var(--surface);
  cursor: pointer;
  flex-wrap: wrap;
}
.chat-header h2 { font-size: 17.5px; letter-spacing: -0.01em; }

.chat-subtitle { font-size: 12.5px; color: var(--muted); margin-top: 2px; }

.assignment-status { margin-top: 6px; }

.assignment {
  display: inline-flex;
  border-radius: var(--radius-pill);
  padding: 3px 11px;
  font-size: 11.5px;
  font-weight: 700;
}
.assignment.free { background: var(--success-soft); color: var(--success); }
.assignment.mine { background: var(--primary-soft); color: var(--primary-strong); }
.assignment.taken { background: var(--blue-soft); color: var(--blue); }

.chat-actions { display: flex; gap: 8px; flex-wrap: wrap; }

/* Messaggi */
.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 22px 24px;
  background: var(--chat-bg);
  display: flex;
  flex-direction: column;
  gap: 10px;
  scroll-behavior: smooth;
}

.message {
  max-width: min(68%, 560px);
  border-radius: var(--radius-lg);
  padding: 10px 14px;
  position: relative;
  box-shadow: var(--shadow-sm);
  animation: msg-in 0.22s ease both;
  word-wrap: break-word;
}
@keyframes msg-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: none; }
}

.msg-user {
  align-self: flex-start;
  background: var(--bubble-user);
  border-bottom-left-radius: 6px;
}

.msg-agent {
  align-self: flex-end;
  background: var(--bubble-agent);
  border-bottom-right-radius: 6px;
}

.msg-system {
  align-self: center;
  max-width: 86%;
  background: var(--bubble-system);
  box-shadow: none;
  font-size: 12px;
  color: var(--muted);
  text-align: center;
  border-radius: var(--radius-pill);
  padding: 6px 16px;
}

.agent-name {
  display: block;
  font-size: 11px;
  font-weight: 700;
  color: var(--primary-strong);
  margin-bottom: 3px;
}

.message-body { font-size: 14px; }
.message-body img.chat-media,
.message-body video.chat-media {
  max-width: 100%;
  max-height: 320px;
  border-radius: var(--radius-md);
  display: block;
}
.message-body audio.chat-audio { width: 240px; max-width: 100%; }

.chat-file {
  display: inline-block;
  font-weight: 600;
  color: var(--primary-strong);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.media-label {
  display: block;
  font-size: 11.5px;
  color: var(--muted);
  margin-top: 4px;
}

.media-caption { font-size: 13.5px; margin-top: 6px; }

.msg-time {
  display: block;
  font-size: 10.5px;
  color: var(--muted-light);
  text-align: right;
  margin-top: 4px;
}

.message-empty {
  align-self: center;
  color: var(--muted);
  font-size: 13.5px;
  padding: 30px;
}

/* Badge nuovi messaggi (UI-09) */
.new-messages-badge {
  position: absolute;
  bottom: 86px;
  left: 50%;
  transform: translateX(-50%);
  z-index: var(--z-badge);
  background: var(--primary-gradient);
  color: #fff;
  border: none;
  border-radius: var(--radius-pill);
  padding: 9px 18px;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
  box-shadow: 0 8px 22px rgba(13, 148, 136, 0.45);
  animation: rise 0.2s ease both;
}
.new-messages-badge:hover { filter: brightness(1.08); }

/* Indicatore "sta scrivendo" (UI-21) */
.typing-indicator {
  padding: 6px 22px;
  font-size: 12.5px;
  font-style: italic;
  color: var(--primary-strong);
  background: var(--surface);
  border-top: 1px solid var(--line);
  animation: typing-blink 1.4s ease-in-out infinite;
}
@keyframes typing-blink {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.55; }
}

/* Bottone carica messaggi precedenti (PERF-08) */
.load-older {
  align-self: center;
  margin-bottom: 6px;
}

/* Banner template (finestra 24h scaduta) */
.template-banner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  padding: 10px 16px;
  font-size: 13px;
  background: var(--warning-soft);
  color: var(--warning);
  border-top: 1px solid rgba(217, 119, 6, 0.3);
}
.template-banner-actions {
  display: flex;
  gap: 8px;
  align-items: center;
}
.select-inline {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  color: var(--text);
  padding: 7px 10px;
  font-size: 13px;
  max-width: 260px;
}

/* Risposte rapide */
.quick-replies-list {
  display: flex;
  flex-direction: column;
  gap: 7px;
  max-height: 280px;
  overflow-y: auto;
  margin-bottom: 14px;
}
.quick-reply-row {
  display: flex;
  align-items: center;
  gap: 8px;
}
.quick-reply-main {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 2px;
  text-align: left;
  background: var(--surface-soft);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 9px 12px;
  cursor: pointer;
  color: var(--text);
  transition: border-color var(--t-fast), background var(--t-fast);
}
.quick-reply-main:hover { border-color: var(--primary); background: var(--primary-faint); }
.quick-reply-main strong { font-size: 13px; }
.quick-reply-main span { font-size: 12px; color: var(--muted); }
.quick-reply-form {
  display: flex;
  flex-direction: column;
  gap: 8px;
  border-top: 1px solid var(--line);
  padding-top: 14px;
}

/* Risultati ricerca messaggi */
.chat-item.search-result { cursor: pointer; }
.search-snippet {
  font-size: 12px;
  color: var(--sidebar-muted);
  background: rgba(255, 255, 255, 0.05);
  border-radius: var(--radius-sm);
  padding: 5px 8px;
  margin-top: 4px;
}

/* Trend chart (CSS puro, niente librerie) */
.trend-chart {
  display: flex;
  align-items: flex-end;
  gap: 6px;
  height: 160px;
  padding-top: 8px;
}
.trend-col {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 5px;
  height: 100%;
  min-width: 0;
}
.trend-bars {
  flex: 1;
  width: 100%;
  display: flex;
  align-items: flex-end;
  justify-content: center;
  gap: 3px;
}
.trend-bar {
  width: 38%;
  max-width: 18px;
  border-radius: 4px 4px 0 0;
  transition: height 0.4s ease;
}
.trend-bar.created { background: var(--primary-gradient); }
.trend-bar.closed { background: var(--muted-light); }
.trend-label {
  font-size: 10px;
  color: var(--muted-light);
  white-space: nowrap;
}
.trend-legend {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--muted);
}
.legend-dot {
  width: 11px;
  height: 11px;
  border-radius: 3px;
  display: inline-block;
  margin-left: 10px;
}
.legend-dot.created { background: var(--primary); }
.legend-dot.closed { background: var(--muted-light); }

/* Import storico WhatsApp */
.import-help { font-size: 13.5px; color: var(--muted); margin-bottom: 12px; }
.import-queue {
  display: flex;
  flex-direction: column;
  gap: 9px;
  margin-top: 14px;
}
.import-row {
  background: var(--surface-soft);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 12px 14px;
  font-size: 13.5px;
  display: flex;
  flex-direction: column;
  gap: 7px;
}
.import-row.error { border-color: var(--danger); color: var(--danger); }
.import-row.done { border-color: var(--success); }
.import-info { color: var(--muted); font-size: 12.5px; }
.import-controls {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.import-controls label { font-size: 12.5px; color: var(--muted); font-weight: 600; }
.import-phone { max-width: 180px; padding: 7px 10px; font-size: 13px; }

/* Offerte */
.offer-items {
  display: flex;
  flex-direction: column;
  gap: 7px;
  margin-bottom: 8px;
}
.offer-item-row {
  display: grid;
  grid-template-columns: 1fr 110px 36px;
  gap: 7px;
  align-items: center;
}
.offer-item-price { text-align: right; }
.offer-item-remove { width: 36px; height: 36px; font-size: 14px; }

.offer-total-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: var(--primary-faint);
  border: 1px solid var(--primary);
  border-radius: var(--radius-md);
  padding: 9px 14px;
  margin-bottom: 12px;
  font-size: 13px;
  font-weight: 600;
  color: var(--primary-strong);
}
.offer-total-row strong { font-size: 15px; }

.offer-line {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
  font-size: 13px;
  padding: 3px 0;
  border-bottom: 1px dashed var(--line);
}
.offer-line strong { white-space: nowrap; }
.offer-line-total {
  border-bottom: none;
  border-top: 2px solid var(--primary);
  margin-top: 3px;
  padding-top: 6px;
  color: var(--primary-strong);
  font-weight: 700;
}

.offer-preview { margin-bottom: 12px; }
.offer-preview summary {
  cursor: pointer;
  font-size: 12.5px;
  font-weight: 600;
  color: var(--primary-strong);
}
.offer-preview pre {
  background: var(--surface-soft);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 10px 12px;
  font-size: 12px;
  line-height: 1.5;
  white-space: pre-wrap;
  font-family: inherit;
  color: var(--text);
  margin-top: 6px;
}

.offers-summary {
  font-size: 12.5px;
  font-weight: 700;
  color: var(--primary-strong);
  margin-bottom: 4px;
}

.offer-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  overflow: hidden;
  margin-bottom: 7px;
}
.offer-card-head {
  width: 100%;
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  background: transparent;
  border: none;
  padding: 10px 12px;
  cursor: pointer;
  text-align: left;
  color: var(--text);
}
.offer-card-head:hover { background: var(--surface-hover); }
.offer-card-head strong { font-size: 12.8px; }
.offer-price { font-size: 12px; font-weight: 600; color: var(--primary-strong); margin-left: auto; }
.offer-date { font-size: 11px; color: var(--muted-light); }

.offer-status {
  border-radius: var(--radius-pill);
  padding: 2px 9px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.offer-status.pending { background: var(--warning-soft); color: var(--warning); }
.offer-status.confirmed { background: var(--success-soft); color: var(--success); }
.offer-status.rejected { background: var(--danger-soft); color: var(--danger); }

.offer-detail {
  border-top: 1px solid var(--line);
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  gap: 7px;
}
.offer-product-text { font-size: 13px; }
.offer-note { font-size: 12px; color: var(--muted); font-style: italic; }
.offer-meta { font-size: 11px; color: var(--muted-light); }
.offer-actions { display: flex; flex-wrap: wrap; gap: 6px; }

/* Riepilogo profilo cliente */
.profile-summary {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 10px 14px;
  background: var(--surface-soft);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  padding: 16px;
}
.profile-summary-main { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.profile-summary-main strong { font-size: 15.5px; }
.profile-summary-main > span { font-size: 12.5px; color: var(--muted); }
.profile-badges { display: flex; flex-wrap: wrap; gap: 5px; margin-top: 5px; }
.workflow-pill.on-light { background: var(--primary-faint); color: var(--primary-strong); }

.profile-kpis {
  grid-column: 1 / -1;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
}
.profile-kpi {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 8px 6px;
  text-align: center;
}
.profile-kpi strong { display: block; font-size: 17px; color: var(--primary-strong); }
.profile-kpi span { font-size: 10px; text-transform: uppercase; letter-spacing: 0.05em; color: var(--muted); }

.profile-last {
  grid-column: 1 / -1;
  font-size: 11.5px;
  color: var(--muted-light);
}

/* Composer */
.composer {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 13px 16px;
  border-top: 1px solid var(--line);
  background: var(--surface);
}

.chat-input {
  flex: 1;
  background: var(--surface-soft);
  border: 1px solid var(--line);
  border-radius: var(--radius-pill);
  padding: 12px 18px;
  font-size: 14.5px;
  color: var(--text);
  transition: border-color var(--t-fast), box-shadow var(--t-fast);
}
.chat-input:focus { outline: none; border-color: var(--primary); box-shadow: var(--ring); }
.chat-input:disabled { opacity: 0.6; }

/* ============================================================
   PANNELLO PROFILO (destra)
   ============================================================ */
.right-panel {
  width: 390px;
  background: var(--surface);
  border-left: 1px solid var(--line);
  display: flex;
  flex-direction: column;
  transform: translateX(100%);
  transition: transform var(--t-med);
  position: relative;
  z-index: var(--z-panel);
  margin-right: -390px;
}
.right-panel.open { transform: translateX(0); margin-right: 0; }

.panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 18px 20px;
  border-bottom: 1px solid var(--line);
}
.panel-header h3 { font-size: 16px; }
.panel-header-actions { display: flex; gap: 8px; }

.panel-content {
  flex: 1;
  overflow-y: auto;
  padding: 18px 20px 26px;
  display: flex;
  flex-direction: column;
  gap: 18px;
}

.panel-section {
  background: var(--surface-soft);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.panel-section h4 {
  font-size: 13px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--muted);
  margin-bottom: 4px;
}
.panel-section label {
  font-size: 12px;
  font-weight: 600;
  color: var(--muted);
}

.field {
  width: 100%;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 10px 12px;
  font-size: 14px;
  color: var(--text);
  font-family: inherit;
  transition: border-color var(--t-fast), box-shadow var(--t-fast);
}
.field:focus { outline: none; border-color: var(--primary); box-shadow: var(--ring); }

.textarea { min-height: 110px; resize: vertical; }
.small-textarea { min-height: 70px; }

.danger-zone { border-color: rgba(220, 38, 38, 0.3); }
.danger-zone h4 { color: var(--danger); }

/* Galleria media */
.media-gallery {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
}

.media-item {
  aspect-ratio: 1;
  border-radius: var(--radius-md);
  overflow: hidden;
  background: var(--surface);
  border: 1px solid var(--line);
  display: grid;
  place-items: center;
  cursor: pointer;
  font-size: 11px;
  color: var(--muted);
  text-align: center;
  padding: 4px;
  transition: transform var(--t-fast), border-color var(--t-fast);
}
.media-item:hover { transform: scale(1.04); border-color: var(--primary); }
.media-item img,
.media-item video { width: 100%; height: 100%; object-fit: cover; }

.media-empty,
.activity-empty,
.offered-products-empty {
  color: var(--muted);
  font-size: 13px;
  padding: 10px 0;
}

/* Log attività */
.activity-log-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 260px;
  overflow-y: auto;
}

.activity-item {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 9px 12px;
  font-size: 12.5px;
}
.activity-item strong { display: block; font-size: 12px; color: var(--primary-strong); }
.activity-item span { color: var(--text); }
.activity-item small { display: block; color: var(--muted-light); margin-top: 2px; font-size: 11px; }

/* Prodotti offerti */
.offered-products-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 6px;
}

.offered-product-card {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 11px 13px;
}
.offered-product-main strong { font-size: 13.5px; }
.offered-product-main p { font-size: 12.5px; color: var(--muted); margin-top: 4px; }

.offered-product-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 4px 12px;
  font-size: 11.5px;
  color: var(--muted);
  margin-top: 3px;
}

/* ============================================================
   DASHBOARD ADMIN
   ============================================================ */
.admin-dashboard {
  flex: 1;
  overflow-y: auto;
  padding: 4px 26px 26px;
  display: flex;
  flex-direction: column;
  gap: 18px;
}

.admin-hero {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  flex-wrap: wrap;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-xl);
  padding: 24px 26px;
  box-shadow: var(--shadow-sm);
}
.admin-hero h2 { font-size: 20px; margin: 4px 0 8px; letter-spacing: -0.01em; }
.admin-hero p { color: var(--muted); font-size: 13.5px; max-width: 640px; }
.admin-hero-actions { display: flex; gap: 10px; flex-wrap: wrap; }

.admin-kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(150px, 1fr));
  gap: 12px;
}

.admin-kpi-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  padding: 14px 16px;
  box-shadow: var(--shadow-sm);
  border-top: 3px solid var(--primary);
}
.admin-kpi-card.warning { border-top-color: var(--warning); }
.admin-kpi-card.danger { border-top-color: var(--danger); }
.admin-kpi-card span {
  display: block;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--muted);
  margin-bottom: 4px;
}
.admin-kpi-card strong { font-size: 24px; }

.admin-grid {
  display: grid;
  grid-template-columns: minmax(300px, 380px) 1fr;
  gap: 16px;
  align-items: start;
}

.admin-panel {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-xl);
  padding: 20px;
  box-shadow: var(--shadow-sm);
}

.admin-panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 14px;
}
.admin-panel-header h2 { font-size: 16.5px; }

.admin-counter {
  display: grid;
  place-items: center;
  min-width: 30px;
  height: 30px;
  padding: 0 9px;
  border-radius: var(--radius-pill);
  background: var(--primary-soft);
  color: var(--primary-strong);
  font-weight: 700;
  font-size: 14px;
}

.reset-requests-list {
  display: flex;
  flex-direction: column;
  gap: 9px;
}

.reset-request-card {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  background: var(--surface-soft);
  border: 1px solid var(--warning);
  border-radius: var(--radius-lg);
  padding: 12px 14px;
  flex-wrap: wrap;
}

.reset-request-main {
  display: flex;
  align-items: center;
  gap: 11px;
}
.reset-request-main strong { display: block; font-size: 13.5px; }
.reset-request-main span { display: block; font-size: 12px; color: var(--muted); }
.reset-request-main small { display: block; font-size: 11px; color: var(--muted-light); }

.operator-avatar {
  width: 40px;
  height: 40px;
  display: grid;
  place-items: center;
  border-radius: var(--radius-md);
  background: var(--primary-gradient);
  color: #fff;
  font-weight: 700;
  font-size: 13px;
  flex-shrink: 0;
}
.operator-avatar.large { width: 50px; height: 50px; font-size: 15px; border-radius: 15px; }

.admin-empty {
  text-align: center;
  color: var(--muted);
  font-size: 13px;
  padding: 22px 10px;
}
.admin-empty strong { display: block; color: var(--text); margin-bottom: 4px; }

.admin-operators-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(250px, 1fr));
  gap: 12px;
}

.operator-admin-card {
  background: var(--surface-soft);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  transition: border-color var(--t-fast), box-shadow var(--t-fast);
}
.operator-admin-card:hover { border-color: var(--primary); box-shadow: var(--shadow-sm); }
.operator-admin-card.needs-reset { border-color: var(--warning); }

.operator-card-top { display: flex; align-items: center; gap: 12px; }
.operator-card-top h3 { font-size: 15px; }
.operator-card-top p { font-size: 12.5px; color: var(--muted); }

.operator-status-row { display: flex; flex-wrap: wrap; gap: 5px; }

.status-chip {
  border-radius: var(--radius-pill);
  padding: 3px 10px;
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.status-chip.active { background: var(--success-soft); color: var(--success); }
.status-chip.disabled { background: var(--danger-soft); color: var(--danger); }
.status-chip.admin { background: var(--blue-soft); color: var(--blue); }
.status-chip.operator { background: var(--primary-faint); color: var(--primary-strong); }
.status-chip.reset { background: var(--warning-soft); color: var(--warning); }
.status-chip.warning { background: var(--warning-soft); color: var(--warning); }

.operator-meta {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}
.operator-meta span {
  display: block;
  font-size: 10.5px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--muted-light);
}
.operator-meta strong { font-size: 12.5px; }

.operator-card-actions { display: flex; flex-wrap: wrap; gap: 7px; }

/* ============================================================
   MODALI E TOAST
   ============================================================ */
.modal-overlay {
  position: fixed;
  inset: 0;
  z-index: var(--z-modal);
  background: rgba(8, 14, 24, 0.6);
  backdrop-filter: blur(4px);
  display: grid;
  place-items: center;
  padding: 20px;
  animation: fade var(--t-fast) both;
}

.modal-card {
  width: min(440px, 100%);
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-xl);
  padding: 26px;
  box-shadow: var(--shadow-lg);
  animation: rise var(--t-med) both;
}

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 14px;
}
.modal-header h3 { font-size: 17px; }

.modal-confirm h3 { font-size: 17px; margin-bottom: 8px; }

.modal-help { color: var(--muted); font-size: 13.5px; margin-bottom: 16px; }

.modal-field {
  display: flex;
  flex-direction: column;
  gap: 5px;
  margin-bottom: 12px;
}
.modal-field label { font-size: 12.5px; font-weight: 600; color: var(--muted); }
.modal-field input {
  background: var(--surface-soft);
  border: 1px solid var(--line);
  border-radius: var(--radius-md);
  padding: 11px 13px;
  font-size: 14.5px;
  color: var(--text);
}
.modal-field input:focus { outline: none; border-color: var(--primary); box-shadow: var(--ring); }

.modal-actions { margin-top: 6px; }
.modal-actions-row {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}

.toast {
  position: fixed;
  bottom: 26px;
  left: 50%;
  transform: translateX(-50%);
  z-index: var(--z-toast);
  background: var(--text);
  color: var(--bg);
  border-radius: var(--radius-pill);
  padding: 12px 22px;
  font-size: 13.5px;
  font-weight: 600;
  box-shadow: var(--shadow-lg);
  animation: rise 0.2s ease both;
  max-width: min(480px, calc(100vw - 40px));
  text-align: center;
}
.toast.success { background: var(--success); color: #fff; }
.toast.error { background: var(--danger); color: #fff; }

/* ---------- Animazioni comuni ---------- */
@keyframes rise {
  from { opacity: 0; transform: translateY(14px); }
  to { opacity: 1; transform: none; }
}
@keyframes fade {
  from { opacity: 0; }
  to { opacity: 1; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: 0.01ms !important;
    transition-duration: 0.01ms !important;
    scroll-behavior: auto !important;
  }
}

/* ============================================================
   RESPONSIVE
   ============================================================ */

/* Desktop medio: pannello profilo in overlay */
@media (max-width: 1320px) {
  .right-panel {
    position: fixed;
    top: 0;
    right: 0;
    height: 100dvh;
    margin-right: 0;
    box-shadow: var(--shadow-lg);
  }
}

/* Tablet orizzontale: sidebar più stretta, NO stack (UI-14) */
@media (max-width: 1200px) and (min-width: 861px) {
  .sidebar { width: 310px; }
  .stats-row { gap: 7px; }
  .stat-card { min-width: 72px; padding: 7px 12px; }
  .chat-area { margin: 0 14px 14px; }
  .top-bar { padding: 14px 18px 10px; }
  .admin-dashboard { padding: 4px 18px 18px; }
}

/* Mobile / tablet verticale */
@media (max-width: 860px) {
  .app-shell { flex-direction: column; }

  .sidebar {
    width: 100%;
    min-width: 0;
    height: 46dvh;
    border-right: none;
    border-bottom: 1px solid var(--sidebar-line);
  }

  .sidebar-top { padding: 12px 14px 8px; }
  .brand-row { margin-bottom: 10px; }
  .sidebar-user { padding: 9px 14px; }

  .main-view { height: 54dvh; }

  .top-bar { padding: 10px 14px 8px; }
  .top-bar h1 { font-size: 17px; }
  .stats-row { width: 100%; }
  .stat-card { flex: 1; min-width: 0; padding: 6px 8px; }
  .stat-card strong { font-size: 16px; }

  .chat-area { margin: 0 10px 10px; border-radius: var(--radius-lg); }
  .chat-header { padding: 11px 14px; }
  .chat-messages { padding: 14px; }
  .message { max-width: 86%; }
  .composer { padding: 10px; }
  .new-messages-badge { bottom: 74px; }

  /* Profilo a tutto schermo con chiusura ben visibile (UI-15) */
  .right-panel { width: 100%; }
  .panel-header { position: sticky; top: 0; background: var(--surface); }

  .admin-grid { grid-template-columns: 1fr; }
  .admin-hero { padding: 18px; }
  .admin-dashboard { padding: 4px 12px 14px; }
}

/* Schermi molto piccoli */
@media (max-width: 480px) {
  .chat-actions .btn { padding: 8px 12px; font-size: 12.5px; }
  .login-card { padding: 26px 20px; }
  .modal-card { padding: 20px; }
  .media-gallery { grid-template-columns: repeat(2, 1fr); }
}

/* ---------- Stampa ---------- */
@media print {
  .sidebar, .composer, .right-panel, .toast, .new-messages-badge { display: none !important; }
  body { overflow: auto; background: #fff; }
  .chat-messages { background: #fff; }
}